I NEED TO CHANGE MY ORDER OR CHANGE MY ADDRESS. HOW CAN I DO THAT?
You have 24 hours from when you placed your order to make changes or cancellations once the order is submitted. If this time has passed and the order has been fulfilled, to correct any errors with your order or your address information, we recommend contacting the carrier listed on your tracking email to request an address update or correction. If the order has been processed, unfortunately, the order will ship as is and cannot be modified. If you are unhappy with the products that were purchased, please reference our return policy below.
I'M HAVING TROUBLE PLACING MY ORDER. WHAT'S WRONG?
We apologize for any difficulty you may have had while placing your order. Please contact us at email@example.com, Monday through Friday between the hours of 8am and 5pm ET. We will be happy to get your issues taken care of.
MY ORDER ARRIVED DAMAGED. PLEASE HELP.
We're sorry to hear that a portion of your order was damaged. In order to further assist you, please email us a photo of your damaged items and a screenshot of the packaging slip so we can assist in replacing your item.
HOW DO I RETURN OR EXCHANGE A PURCHASE MADE
Currently due to Covid all sales are final.
HOW DO I CHECK ON MY ORDER STATUS?
In order to check your order status, please visit email firstname.lastname@example.org. Email me your order number, the email address associated with your order and your billing zip code. Please note, orders are processed and updated on business days. If your order has not shipped, please check back with us on the following business day to see if your order status has changed. All order updates will still be sent to the email address provided at the time of purchase (order confirmation, shipping confirmation, etc.).
WHEN IS MY ORDER GOING TO SHIP?
Standard orders received before 5 EST will be processed and shipped within 2-3 business days. Please allow additional processing time during holiday periods.
MY PACKAGE WAS LOST.
If your package was lost and did not arrive, please contact our customer service team by emailing us at email@example.com. Monday through Friday between the hours of 9am and 6pm CST. We're happy to help in any way that we can.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept Paypal, American Express, MasterCard and Visa.
DO YOU OFFER GIFT CARDS?
We currently do not offer gift cards, but we hope to in the near future. Please check back again soon for new offerings and updates.
LOVE YOUR PRODUCTS, BUT I'M UNSURE OF THE SHADE THAT WILL FIT ME BEST.
Please email us at firstname.lastname@example.org to request a shade recommendation. We're happy to help you find the shade that would suit you best.
HOW DO I FIND OUT WHEN A PRODUCT I WANT IS BACK IN STOCK?
Our online inventory of products is constantly being updated and replenished. To find out once a product is restocked, sign up for notifications by subscribing to the newsletter at the footer of the page and enter your email. We also suggest that you join our email list to find out about new product releases—subscribers are first to know.
CAN I COMBINE PROMOTIONS ON YOUR WEBSITE?
No, unfortunately you can’t combine promotions but you will still be able to obtain Free Shipping if you meet the threshold. If at any point products do qualify for additional discounts, please refer to the details of that specific promotion on the qualifying product page.